The Friday Note — Issue #5

Content for Two Audiences

March 14, 2026 • The Future of PMM

Here's a number that should change how you think about content: 42% of B2B buyers now start their research in AI search tools — ChatGPT, Claude, Perplexity — before ever visiting a vendor website.

That's up from 11% just twelve months ago. This isn't a trend line. It's a structural shift.

For three decades, content strategy has meant one thing: write for humans, optimize for search engines. The audience was always, ultimately, a person. That's no longer true.

This week: how to write for two audiences — humans who read and AI systems that parse. Plus: an explainer on MCP, the protocol that will reshape how AI finds your product.

—Chris

From SEO to GEO

42%
of B2B buyers now start research in AI search tools
(up from 11% twelve months ago)

The industry is starting to call this Generative Engine Optimization (GEO) — the practice of structuring content so that AI systems can accurately understand and represent it.

What works for GEO is different from what worked for SEO:

SEO (Optimizing for Search) GEO (Optimizing for AI)
Keywords and phrases Structured data and schemas
Backlinks and domain authority Accuracy and verifiability
Click-through optimization Question-answer clarity
Page rank position Inclusion in AI responses
Human readability first Machine parseability first

The uncomfortable truth: a lot of content that ranks well in Google is nearly useless to AI systems. Long-form blog posts with keywords sprinkled throughout don't give AI what it needs — clear, structured, verifiable answers to specific questions.

📖 Read the full article: Content for Two Audiences →

Four Requirements for AI-Readable Content

When an AI assistant tries to answer a question about your product, it's looking for:

What is MCP? The Protocol That Will Change How AI Finds Your Product

There's a new acronym making the rounds in AI infrastructure circles: MCP, or Model Context Protocol. Think of it as USB-C for AI — a universal standard that lets any AI system connect to any data source.

Why PMMs Should Care

MCP is how AI agents will query your product specs, check your pricing, compare your features to competitors, and make recommendations.

If your content isn't structured in a way that MCP servers can expose, you become invisible to a growing share of purchase decisions.

Read the full MCP explainer →

MCP servers expose three types of things:

When an AI agent encounters a question it can't answer from training data — "What's the pricing for Enterprise tier?" — it can query an MCP server to get real-time, authoritative information directly from you.

Writing for Two Audiences

Here's a practical framework for creating content that serves both humans and AI:

The Dual-Audience Stack

Layer 1
Human-First Content

Narrative storytelling, brand voice, emotional resonance, visual design. The content that makes humans want to engage, trust, and buy.

Layer 2
Machine-Readable Substrate

Schema.org markup, structured FAQs, clean JSON for specifications, consistent taxonomy. Data that AI can parse underneath the human-readable layer.

Layer 3
API-Ready Data

For companies ready to go further: endpoints that AI agents can query for real-time pricing, inventory, compatibility. The stuff that lets agents transact, not just research.

The key insight: You're not replacing human-focused content with machine-focused content. You're adding a layer underneath it. The blog post still exists for the human reader; the structured data exists for the AI agent that needs to pull a specific fact from it.

Five Things to Do This Week

Your GEO Starter Checklist

  1. Ask AI about your product. Query Claude, ChatGPT, and Perplexity: "What is [your product]? How does it compare to [competitor]?" Document where answers are wrong, incomplete, or missing. That's your gap list.
  2. Audit your structured data. Check whether your product pages have Schema.org markup. If not, that's a quick win — most CMS platforms make this easy.
  3. Create a "machine-readable battlecard." Take your competitive content and restructure it as clean data: feature comparisons as tables, differentiators as bullet lists.
  4. Review your FAQ structure. Are your FAQs actual question-answer pairs, or prose paragraphs with question headers? AI does much better with the former.
  5. Talk to your dev team about MCP. Ask whether structured data, APIs, or MCP servers are on the roadmap. If they haven't thought about it, start the conversation.

The 5 Stories That Matter

From 35+ stories this week, we stack-ranked the five with the biggest PMM impact.

🥇 #1: 42% of B2B Buyers Start in AI Search

The killer stat. Nearly half of buyers form opinions in ChatGPT/Claude/Perplexity before visiting your site. This changes everything about content strategy.

🥈 #2: Salesforce Rebrands to "Agentforce Marketing"

Not a rebrand — a re-architecture. Marketing becomes dialogue, not broadcast. The "do not reply" era is dead. Category-defining move.

🥉 #3: Marketing Needs "Decision Infrastructure" for AI

Why AI crushes code but struggles in marketing: your logic lives in Slack threads, not systems. McKinsey's $400-660B opportunity requires codified knowledge.

#4: 64% of Consumers Use AI for Purchase Research

The B2C companion to #1. Combined, these stats show the buyer's journey has fundamentally rewired — across both B2B and B2C.

#5: Perplexity Claims to Replace $225K in Marketing Tools

Built "in a weekend." The shift from AI-as-advisor to AI-as-operator is here. Which parts of your job require human judgment?

Read the Full Analysis →
This Week's Takeaway

The content strategy that worked for the last decade — write for humans, optimize for Google — is becoming incomplete. The new job is writing for two audiences simultaneously: humans who need to be persuaded and AI systems that need to be informed. The PMMs who figure this out early will have an advantage. The ones who wait will find themselves invisible to a growing share of the buyer's journey.

📖 Read the Full MCP Explainer

Everything PMMs need to know about Model Context Protocol — the standard that will reshape how AI finds your product.

Read the Explainer →